Cancel order request / Return order / Repeat Order / Reorder for WooCommerce

FAQ

Can I still have order cancellation button

Yes, you can have order cancellation / refund button, Order cancellation button is shown for the order with status Failed, On-hold, so you make the request button to show for other order status

Can I show Cancel request button for Processing order

Yes, just select the processing status in the plugin setting and it will show for the order with status processing

How to allow customer to send reason for the order return along with the cancellation request

Yes this option is available in the plugin by default, when customer will click on the cancel order button he will be asked to enter a reason for order cancellation.

Where can I see the order return reason

Admin will receive the order cancellation reason in the email, and admin can see the reason in the order page as well

How admin will know above the order cancellation request

admin will receive a email and he can see the same in his dashboard

How to decline the order cancellation request

By change the status of the order from cancel request to processing or complete

How to accept the order cancellation request

By changing the order status to Cancel state we can mark the order as cancel

How customer will know his cancellation request was decline

when you will change the order status to complete or processing, then user will receive a email stating his order cancellation request was decline

How customer will know if his order cancellation request was accepted

He will receive a email stating his cancellation request for the order xyz was accepted

I want to change the wordings of the email

You can do that using the translation file, all the text are translation supported, we have added the language pot file

I want to show custom note to the customer when they want to cancel order

Yes you can specify special message, that will be displayed to customer when they click cancel order button

I want to hide the order cancellation request button after certain period of time

Yes you can do that, you can set the time in terms of minutes after that period of time after placing the order the order cancellation option will go away

I want to give a list of cancellation reasons to customer to select from

Yes you can do that, just add multiple reason with each reason in single line and it will be shown in the cancellation request form to the customer

There is Click to view order details link in the email send to the customer

this link is added by the plugin so customer can easily view there order detail outside the email

Can Guest customer send a order cancellation request

Yes, they can send cancellation request too.

From where does the guest customer send cancellation request

They have the cancellation request link on the thank you page, the link for the order detail page is also added in the email send to guest customer so they can go to this thank you page and access this cancellation request button

Don’t want customer to submit cancellation request with reason

There is option in the plugin to make the reason as required field, when you have reason selection option as well then user must wither select a reason or describe the reason

I want to show repeat order button on order that failed

Yes you can enable the repeat order button on specific order status, or on all the orders

What will happen to the product that are in user cart when repeat order is clicked

If there cart is empty then it will directly put the product in the cart and show them success message. If they have product in there cart then it will show them an option to either merge the product in existing cart product or replace the existing cart product

What if there old order has some product that is out of stock or not sold any more

In that case the plugin will add all other product to the cart and inform the customer that certain product cant be added to the cart

Will it show order again button on the View order and Order success page

Yes, you also have the option to disable order again button as well

Can user directly cancel order instead of waiting for the admin approval

At present there is not such configuration in the plugin, but you can add the below code in your theme functions.php file that will directly mark the order as cancel
add_filter(‘pisol_corw_cancel_request_new_status’,function($status){ return ‘cancelled’; } );

Cancelled order reason will be auto added in the Order note

Yes, plugin will auto add the order cancellation reason in the order note

Can I disable reason addition in Order note

Yes you can disable cancellation reason addition in order note by using the below filter function code
add_filter(‘pisol_corw_order_note_filter’, ‘__return_false’);

Allow image upload option

Pro version allows user to upload one image file with the order cancellation reason

Don’t want to give order cancellation request option if payment is Cash on delivery (or some specific payment method)

This is available in Pro version it allows you to disable the cancellation request option for the orders whose payment was done through specific payment method

I want to disable the cancellation request option for specific group of customer

This is available in the Pro version, it allows you to disable the cancellation option based on the user role

Does Repeat Order / Reorder plugin share any of my data or my customer date? (GDPR)

No, Repeat Order / Repeat order will keep all your data inside your own WordPress. There is no data transmitted to us or a third party service.

Does it allow Partial cancellation of order

This is available in the PRO version, it allows you to cancel partial order. E.g. Say if customer ordered 2 unit of Product A and 2 unit of product B and now he don’t want product A and only want 1 unit of product B then have can place a cancellation request for the order.

How to issue the refund for partial cancelled order

You have to issue the refund using the WooCommerce refund method, it depend on the payment gateway used for payment, if payment gateway allow auto refund then it will be done auto once you process refund if it does not allow auto refund then you have to issue refund manually from payment gateway

Can it auto issue refund for cancellation request in Wallet

In pro version you have the option to auto issue refund in TerraWallet, if you have TerraWallet plugin installed and activated then you can enable this option and it will auto issue refund in TerraWallet.

Can I give option to customer to accept refund in there Wallet

In the pro version you can give option to customer to accept refund in there Wallet, if they accept then the refund will be issued in there Wallet (TerraWallet)

Which wallet plugins are supported

At present only TerraWallet is supported, if you have any other wallet plugin and you want to integrate it with this plugin then please contact us

Is it HPOS compatible

Yes the Free version and PRO version both are HPOS compatible