Smartsupp – live chat, chatbots, video recordings


Same traffic, more sales

Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers. Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites.

Why choose Smartsupp?

  • The only product that combines live chat, chatbots and video recordings. Automate repetitive questions, be personal where it’s relevant and see where visitors get lost on your webshop.
  • Access real-time visitor list enriched with e-commerce data. See who is browsing your webshop, which products are they interested in and proactively start a conversation to make a sale.
  • The most popular online chat in Europe with more than 50 000 active webshops and websites. We also offer human customer service in 7 different languages.
  • GDPR compliant. We securely store your data in the European Union and comply with strict EU data protection laws.

What can Smartsupp do?

What can you expect from Smartsupp? Take a look at the list of main features that will take your customer service from average to great.

  • Live chat, emails and Messenger in one place – start a personal conversation with your customers and have all communication in one place. By helping your visitors instantly, you’ll turn them into happy customers and boost your sales.
  • Chatbot – Smartsupp bot is your new shopping assistant that works 24/7. It’ll save your time by answering frequently asked questions, collecting leads and assisting customers with shopping even while you’re asleep.
  • Video recordings – see how your visitors are browsing your webshop or website and where they are getting lost. You’ll get valuable insights on what to improve and ensure a smooth shopping experience for your customers.
  • Mobile app – be closer to your customers with our app for iOS and Android phones and answer questions even when you are in the warehouse or on the go.
  • Visit our website to get the full list of features.

What our users say about us?

“Smartsupp helps us to make our online shop even more successful! After a simple installation, we immediately had the first customer with a question, who then ordered straight away.”

—Oke Harms,

“With Smartsupp we use one chat in several shops! Thanks to them, we have been able to improve our contact with customers. Communication is instant and convenient for both us and the customers.”



  • Smartsupp live chat
  • Smartsupp widget
  • Smartsupp multichannel communication
  • Smartsupp chatbot
  • Smartsupp mobile app



WordPress 3.0 or higher, PHP at least 5.3.2

Installation steps

  1. Install Smartsupp plugin in WordPress and activate it.
  2. Log in to Smartsupp or create new account in plugin settings.
  3. Now Smartsupp chat is visible on your website. Sign in to Smartsupp dashboard and start chatting with your visitors.

Installation video tutorial

Installation tutorial with screenshots


How can Smartsupp help me?

Smartsupp helps you to Increase sales and decrease effort while reducing the marketing costs. According to studies, chatbot can boost the number of sales by 38%. Video recordings can help you discover where your visitors get confused. The best way to find out is to try Smartsupp for free!

What’s the price?

After creating an account you can use the free version of Smartsupp. However, we also offer two paid packages with advanced features like statistics, video recordings or team shortcuts. Pick yourself which of our packages would suit you best.

How to connect Smartsupp with your website?

Does your website run on WordPress? Simply install this plugin and sign in to your Smartsupp account in the plugin settings. We’ll take care of the rest. Another option is to install Smartsupp manually, you can find the tutorial here.

Can you show me how the chatbot works?

Would you like to see some examples? You can see our chatbot Smarty on our website. Currently, it’s available in Czech and English version only.

Do you have a mobile app?

Of course! With our mobile app you can manage your conversations and reply anywhere. It’s available for Android as well as for iOS devices.

Where can I find more detailed information about specific features?

You can read more about specific features from top to bottom in the HELP center on our website. If you cannot find what you are looking for, don’t hesitate to contact us at and we will be happy to help you.

Language support

Smartsupp dashboard is available in the following languages: English, Čeština, Deutsch, Español, Français, Italiano, Magyar, Nederlands, Polski, Português (BR).


ግንቦት 17, 2023
Smartsupp je za mě nejlepší chatbot, co se týče rychlosti, přehlednosti a uživatelské přívětivosti. Dávám 5/5 a doporučuji všem, kteří si chtějí web vymazlit pořádným doplňkem
ሚያዝያ 13, 2023
Před dvěma lety jsem se rozhodoval mezi chat bot od smartsupp a šefbotem. Smartsupp mi vycházel levněji a líbilo se mi, že si mohu vše sám průběžně nastavovat.Bohužel teď po dvou letech smartsupp změnil cenovou politiku chatbota a to co bylo jako neomezené (1 chatbot) tak mám nyní v prvním týdnu vyčerpané. Oni totiž omezili za běžnou cenu 750Kč/měs pouhých 100 automatických odpovědí na chatbota, pak si musíte dokoupit. S mojí návštěvností to ale znamená rázem dvojnásobný náklad!. A bez upozornění.Když jsem to řešil s obchodním zástupcem, tak mi hrdě nabídl 20% slevu.Jsou to zloději a až bude chvíle času, přecházím jinam.NEDOPORUČUJI!
መጋቢት 29, 2023
Finalmente una chat seria, la usiamo sul nostro sito e ci troviamo veramente bene. Grazie
መጋቢት 5, 2023
Vřele doporučuji tento chat na Vaše stránky! Vše funguje úplně parádně.
ለካቲት 23, 2023
We're happy to find this plugin and use effective in our customer service! It is easy to use and works perfect! Thank you for creating! 🙂
Read all 112 reviews

Contributors & Developers

“Smartsupp – live chat, chatbots, video recordings” is open source software. The following people have contributed to this plugin.


“Smartsupp – live chat, chatbots, video recordings” has been translated into 8 locales. Thank you to the translators for their contributions.

Translate “Smartsupp – live chat, chatbots, video recordings” into your language.

Interested in development?

Browse the code, check out the SVN repository, or subscribe to the development log by RSS.



  • Fix translation strings
  • Give us review notification
  • No mkt consent


  • New graphic design
  • UI improvements


  • Changes in readme
  • improved country and language tracking during registration
  • composer update


  • Changes to create SmartSupp account process


  • Fixed bug when SCRIPT tags are inserted into optional code text area
  • Some minor text changes


  • Fixed bug on some installations with WooCommerce
  • Fixed bug with custom templates not showing styles


  • Refactored plugin design


  • Fixed some PHP warnings


  • Updated dependencies
  • Fixed problem with some non-ASCII letters used in strings


  • PHP version check. At least PHP 5.3 is required during plugin activation.
  • WordPress version check for at least version 3.1
  • Removed some PHP warnings


  • settings page changes


  • version fix


  • Some default parameters are not set
  • Possibility to enter custom parameters for chat


  • Some language changes


  • fixed error in rendering


  • Plugin is using now smartsupp/chat-code-generator (


  • Inital version of the Plugin